REFUND POLICY

Our refund policy is in place so that you, as an entrant, are fully aware of any applicable charges or conditions, should you need to cancel or transfer your entry for any reason. It also advises the organisers liability if the event cannot be run.

Can I cancel my entry?

 

Yes. Depending on when you cancel, you may also be entitled to a partial refund:

  • If you cancel your entry before 6pm on 7th September 2018, you will receive a refund of fees paid, minus a $15 administration fee. 

  • If you cancel after 6pm on 7th September 2018, you will not be eligible to receive any refund.

 

Requests to cancel can be made by emailing jim@jorg.com.au. 


 

Can I transfer my entry to another person?

 

Yes. In the event that you no longer wish to participate in the event you may transfer your entry to another person by following these steps prior to 6pm 11th September 2018 :

 

  • Send an email to jim@jorg.com.au advising your name, date of birth, event distance and amount paid

  • Advise the person who is taking your entry to send an email to jim@jorg.com.au, quoting your details above as well as their own name, address, date of birth, age on race day, event distance and contact telephone number

You cannot transfer your entry to another person after 6pm on 11th Septmeber 2018.  There are no refunds applicable to changing to a lesser distance than you originally entered. 


 

Can I change my event distance?

 

Yes. Simply email jim@jorg.com.au by 6pm 11th September 2018, quoting your name, date of birth, event distance entered and new event distance. There are no refunds when changing distances.  You cannot change your distance after 6pm 11th September

 

What if the organisers have to cancel the event?

 

In the event of extreme weather, unforeseen regulatory requirements or circumstances beyond the control of the organisers, the event may be cancelled without notice and no refunds will be made. In this case, all funds collected, minus organisational expenses, will be donated to the event charities.

 

 

 

© 2018 JORG